Refund policy
Return & Refund Policy
Last Updated: October 2, 2026
At Weekart, we want you to have a smooth and satisfactory shopping experience. If you receive a product that is damaged, defective, incorrect, or otherwise eligible for return under this policy, you may request a return or replacement by following the process below.
1. Return Eligibility
Products may be eligible for return if:
- The product was received damaged or defective.
- You received a wrong product or an incorrect variant.
- The product received is significantly different from the product description or images.
- The product is unused and remains in its original condition and packaging, where applicable.
To be eligible for a return, the product should generally be unused, unworn, and in its original packaging with all accessories, tags, and other included items intact.
2. Return Request Period
Return requests should be submitted within 7 days of delivery.
To request a return, please email us at:
Please include:
- Order number
- Product name
- Reason for return
- Clear photographs or video of the product, if applicable
- Any other information required to verify the issue
We may request additional information or images before approving a return.
3. Damaged or Incorrect Products
If your order arrives damaged, defective, or incorrect, please contact us as soon as possible after delivery.
We may ask you to provide photographs or a short video showing the product and its packaging so that we can assess the issue.
After verification, we may offer an appropriate resolution, which may include:
- Replacement of the product
- Return and refund
- Another suitable resolution, depending on the circumstances
4. Non-Returnable Products
Certain products may not be eligible for return due to their nature, hygiene considerations, or other applicable restrictions.
Products that have been used, damaged after delivery, altered, washed, or otherwise handled improperly may not qualify for return.
Products purchased during special promotions or clearance sales may also have different return conditions, where clearly mentioned on the product or offer page.
5. Return Approval
Submitting a return request does not automatically guarantee approval.
Once your request is received, Weekart will review the details and determine whether the product qualifies under this Return & Refund Policy.
If approved, we will provide instructions regarding the return process.
6. Return Shipping
For products that are confirmed to be defective, damaged, or incorrectly delivered due to an error on our part, Weekart may arrange or bear the applicable return shipping cost.
For other eligible returns, return shipping arrangements may depend on the specific product and circumstances.
7. Refunds
Once an approved return has been received and inspected, we will process the applicable refund.
The refund will generally be issued to the original payment method or through another suitable method, depending on the original payment method and applicable payment-processing procedures.
Please allow reasonable processing time for the refund to appear in your account after it has been initiated.
8. Cash on Delivery Orders
For Cash on Delivery (COD) orders, refunds may require additional payment details from the customer so that the refund can be processed through an available electronic payment method.
We will request the necessary information through the email address provided with the order.
9. Exchanges and Replacements
Where applicable, an eligible product may be replaced instead of refunded, subject to product availability.
If the replacement product is unavailable, an appropriate refund may be provided.
10. Cancellation
If you wish to cancel an order, please contact us by email as soon as possible.
Orders that have already been processed, shipped, or delivered may not be eligible for cancellation and may instead be subject to the applicable return conditions.
11. Refund Delays
If your refund has been approved but has not appeared in your account within the expected processing period, please first check with your bank or payment provider.
If the issue continues, contact us at:
12. Changes to This Policy
Weekart reserves the right to update or modify this Return & Refund Policy from time to time.
Any changes will be posted on this page with an updated Last Updated date.
13. Contact Us
For all return, refund, replacement, or cancellation queries, please contact us by email: